Is it really unlimited?

Yes! Check out our available talk, text and data plans. Pick the one that works best for you. Remember, you can change your plan at any time!

This means you have unlimited minutes, unlimited text messages and unlimited data. Select a plan based on the amount of high-speed data you need. After that allotment of high-speed LTE data, is used, your service will be throttled to slower, 2G, speeds.

Want more LTE data? Read this.

How does data work

Data is used by completing different activities on your device. This includes browsing the internet, checking email, downloading applications or accessing social media apps like Facebook and Instagram. Everything you do on your phone, that uses the internet, will come from your data plan allotment.

If you connect your phone to a Wi-Fi network, data usage from these activities will not come from your UNREAL Mobile plan. It will instead come from your Wi-Fi network and whatever plan your Wi-Fi router is on.

If you have any additional questions about our plans and service, click here to learn how to get in touch with us.

For customers using our Premium cellular voice service

iPhone Purchase

If you order an iPhone, get your tracking number by logging into your account at unrealmobile.com/my-lines and then click on BILLING.

You can enter the tracking number you see there into the USPS website’s tracking feature.

I haven't received my shipment yet.

It takes 7 to 10 business days for delivery. This does not include weekends or holidays. If your package is taking longer, there may be a backorder or some other problem that is delaying your delivery.

Please speak with us. Provide us your order number or email address, and we can check the status of your shipment.

Placed an order for one of our Plans

Great News! There is no waiting. You receive your new eSIM preloaded with your new plan within minutes.

After you place an order, you will receive an email with your order receipt and eSIM CONFIRMATION CODE.

If you do not receive a receipt, please get in contact with our support team.

Plan and SIM Purchases:

We offer a 7-day return policy from the day you receive your product under the following conditions:

• Refunds and exchanges may only be made within 7 days of receiving the product.
• Return shipping for SIM card and plan purchases is not required.
• A refund will not be accepted if any part of your product has been used. Product will be considered used if it is activated or applied to an active account.
• Original shipping handling charges are not refundable.

Device and Accessories Purchases:

We offer a 7-day return policy from the day you receive your product under the following conditions:

• Refunds and exchanges may only be made within 7 days of receiving the product.
• Shipping cost (to and from buyer) will be charged $25.00 handling fee for any refused shipping delivery (include duties, taxes and customs fees if any).
• A refund will not be accepted if you return your item with any missing parts. A refund will not be accepted if any part of your product has been used. Product will be considered used if it is activated or applied to an active account.
• Non-damaged condition, including packaging, documentation, SIM cards, warranty cards, manuals and accessories or else it will not be accepted. A refund will not be accepted if you return your item with any kind of damage (misused or abused product).
• Original shipping handling charges are not refundable.
• Customer must pay for their own return label and a 20% restocking fee +$25.00 handling fee will be debited from the final return amount
• Additional terms apply below for Apple Products

The customer is responsible for shipping, shipping cost and proof of delivery on all returns. Please be sure that your return shipments are properly packed and fully insured. We are not responsible for returned packages if lost or damaged by the carrier.

Any product with a physical defect may be returned to us within 7 days of receipt. Misused, used, or abused product will not be deemed defective under any circumstances. Airtime may not be returned as defective under any circumstances.

Additional Apple Product Return Policy

Any and all new condition Apple products returned including, but not limited to, iPhone, iPads, Airpods cannot be returned as open-box items. These products must be returned in its original packaging and original seal.

For any defective or Apple Products which were sold as refurbished or not in New condition must be remote wiped prior to return

By purchasing, you agree to the UNREAL Mobile Terms and Conditions together with this return policy.

This return policy may be modified or changed without notice.

$MOTHER is the cryptocurrency started by Unreal Mobile co-founder Iggy Azalea. It’s a Solana token that can be used to purchase phones and service from Unreal Mobile.

See this article for information on how to use $MOTHER as a payment method on Unreal Mobile.

Unreal Mobile now accepts $MOTHER for purchases and renewals! We’re dedicated to embracing the future with our co-founder Iggy Azalea, the creator of the $MOTHER coin. Join the future with us.

To purchase service with your $MOTHER, complete the following steps

1. Visit the Unreal Mobile website
   1. Visit unrealmobile.com and choose a plan.
   2. Select $MOTHER as your payment method at checkout.
2. Initiate the payment
   1. To check out with QR code, use a Phantom or Solflare wallet.
      
      Important! If you're using a different wallet, you'll need to connect that wallet at checkout. Make sure to have the browser extension installed if you’re using a different wallet to check out on desktop computers.
      
      Note: Connecting your wallet only shares your wallet’s public address. It does not automatically initiate any transactions. This step allows our website to request actions from your wallet, which you need to confirm.
      
      
   2. Open your crypto wallet app.
   3. Select the option to send or transfer funds.
   4. Enter the recipient's wallet address.
   5. Input the amount of $MOTHER you want to send.
3. Confirm the transaction
   1. Review the transaction details, including the amount and the recipient's address.
   2. Confirm the transaction. This can take a few minutes. Please be patient!
4. Verify the transaction
   1. Most wallets provide a transaction ID or link to view the transaction status on a blockchain explorer.